Dear customers:
We would like our valued customers, current and new, to know that changes have recently taken place that will now ensure exceptional & unprecedented service to all that come to us with vacuum needs. We are now under new, court-ordered, management as Berrin Uygur is working hard to restore the company reputation, increase the level of customer service and re-establishing the integrity of our various internet sites. After a long legal battle, Vacuum Net LLC has been awarded the exclusive rights to former Vacuums24x7.com, including HooverPartStore.com, Vacuums24x7-KI.com, Vacuums24x7-SI.com. Should you have any concerns at all, or any difficulty with online ordering process on any of these sites, please contact us at 703-909-7818 from 10:00-4:00 EST. We will do our absolute best to resolve your issue as quickly as possible! And, if by chance you cannot find the specific part you are looking for, we would be glad to try to find it for you so just give us a call! We look forward to successful and satisfied relationships with all of our customers. Thank you for shopping with us.
Berrin Uygur
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Vacuums24x7.com is owned and operated by
Vacuum Net LLC, a Virginia
Company.
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Please contact us for
for
concerns about your order or any questions you may have about our
products. Just
send us an email at
Because of the large volume of orders we process every day; if you
attempt
to contact us by phone, or by mail, we cannot guarantee the adequacy of
our
response to you. Please send us an email.
Emails will be answered within 48
hours;
Monday - Friday, 9AM -
5PM Eastern
Time
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Security
and Privacy
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PRIVACY: This site is hosted by Yahoo! Store. Yahoo! hosts
the store pages, ordering system, and order data. Yahoo! automatically
collects
order information but may only use this information in the aggregate. If
you
accessed this store through Yahoo! Shopping, Yahoo! also automatically
collects
information about your shopping experience. Please see the Yahoo!
Privacy Policy
for more information about how Yahoo! uses this information.
OUR
PRIVACY POLICY: Vacuum24x7.Com
does not rent, sell, loan or share your personally identifiable
information with any third party without your consent. Except as
otherwise
permitted, we treat all your private information as strictly
confidential.
Should you opt in, we will send you monthly newsletters packed with
helpful
appliance repair and maintenance information and occasional promotional
messages
about our products and special offers. You can opt in or out of getting
these
messages at any time. |
SECURITY:Yahoo! hosts this site and security of your
information is provided by Yahoo!. You can review the Yahoo! security
details here.
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When you place an order, we need your name, email address, mailing
address, credit card number, and credit card expiration date. This
allows us to
process and fulfill your order as well as to notify you of your order
status.
Your credit card information will remain confidential. We will not share
your
personal information with any other
organization.
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Ordering
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Payments: We accept credit card payments only (VISA, Mastercard,
Discover, American Express).
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Order Processing: We download your orders every day except
weekends and holidays. We keep an inventory that covers approximately
95% of our
catalog. Therefore most orders are fulfilled within the next business
day.
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Out of stock items:When your order is downloaded from the
store, we immediately check our stock to ensure your order can be
processed.
Where your item is not in stock, we will immediately order your item
from one of
our suppliers. If our suppliers cannot deliver your item to us within 2
business
days, we will contact you to offer you the option of cancelling your
order,
ordering a substitute part, or to obtain your approval to wait for the
part. We
will have an estimated date when we contact you. |
Cancellations: Our general policy is one of fairness. Each
time an order is placed, Yahoo! charges our company a percentage of the
total
order amount. We also incur additional costs when we process the order,
and when
we respond to your cancellation request to locate the order, destroy any
printed
order documents, cancel the paid shipping or postage, and to restock the
inventory on our shelves. If you decide to cancel your order, you agree
to allow
us to recover our costs from you. If we are successful in cancelling
your order,
we will charge you 2.5% of your total order, or $5.00, whichever is
more. We
will never charge you more than your total order (including shipping)
for a
cancellation.
Once an order is placed, there is no guarantee that it can
be cancelled. To cancel an order, you must send us an email:
admin@Vacuum24x7.Com
to request a
cancellation. If the order has not yet shipped, we will make every
effort to
cancel the order before it has been shipped. If we are successful in
cancelling
your order, we will charge you 2.5% of your total order (including
shipping
costs), or $5.00, whichever is more. We will never charge you more than
your
total order (including shipping) for a cancellation. If we are unable to
cancel
your order before it has shipped, your order will not be cancelled.
However, you
will be able to return your order. Please see our return policy below
for
instructions on how to return an item or
order.
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Shipping
Policy
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Shipping Method: Our Default shipping system is United
States Postal Service. Packages up to 13oz. are shipped First Class
Mail. Items
over 13 ounces are sent via UPS Ground. Only in continental USA.
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Tracking Numbers: Tracking Numbers are obtained for every
shipped order. We email these tracking numbers to you upon shipping.
Because we
email the tracking numbers immediately upon shipping, USPS and/or UPS
may not
have these numbers entered in their systems at the time we send you the
email.
Please allow 24 hours for the tracking numbers to be activated and
working.
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Incorrect Addresses: We expect that our customers know where
to ship their goods, but we recognize that sometimes, you will make a
mistake.
In order to help you correct mistakes, we send you an email when your
order is
downloaed and approved. It shows the shipping address, and provides a
link for
you to correct that address. If the address you give us is incorrect or
incomplete in any way, you should notify us of the mistake right away,
so that
we can use the correct address on the shipping label. If the item has
already
shipped, we cannot take responsibility for your error, and no refund or
credit
will be given. We will attempt to contact the unintended recipient, and
make
arrangements for delivery to your correct address, at your
expense.
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Delivery Times: You should receive your order within a week
via USPS First Class Mail (up to 13 oz. packages) or Priority Mail if
you live
in Hawaii, Alaska, Puerto Rico and APO/FPO addresses. UPS Ground
delivery times
will vary from 3 to 7 days, depending on your location.
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Outside of Continental US:Items heavier than 1 lb do not
qualify for free shipping to Hawaii, Alaska, Puerto Rico, and APO/FPO
addresses.
For shipments over 1 lbs to these addresses please send us an
email: admin@Vacuum24x7.Com to arrange
shipping.
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SHIPPING
CHARGES U.S.A. ONLY
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ALL ORDERS $100.00 AND OVER ARE
SHIPPED FREE!!!!
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Order Total
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Shipping Charge
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$0.00 - $19.99
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$4.99
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$20.00 - $49.99
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$6.99
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$50.00 - $69.99
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$7.99
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$70.00 - $99.99
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$8.99
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$100.00 and over
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Free
Shipping!
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Return
Policy
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Standard Returns: We include return instructions in every
package we ship. If you have lost these instructions, you can obtain a
copy here.
You do not need an RMA, but
you must follow the instructions and conditions we provide. You must
also fill
out and include our return instructions with your returned part. Failure
to
follow these instructions and conditions will almost certainly guarantee
that
your return will be refused. By following the instructions and
conditions, your
return will be processed quickly and without delay.
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Our Mistake: You will not be penalized in any way for our
mistakes. If we ship you a different part than you ordered, we will bear
the
cost of shipment and replacement. Alternatively, upon return of the
part, we
will refund your purchase price, at your option.
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Your Mistake: Sometimes, you, the customer, may order the
wrong part or may order too many parts. Subject to the restrictions
listed
below, we will gladly accept these parts in return and will be glad to
assist
you in obtaining the correct replacement part. We will deduct our actual
cost of
shipping from your refund, without regard to the amount we charged you
for
shipping. In many cases, our actual shipping cost will exceed the amount
we
charged you. We will charge a restocking fee of 20% per part, or $10.00,
whichever is greater. We reserve the right to waive or reduce restocking
and/or
shipping fees for customers that re-order the correct replacement part
from us
on a case-by-case basis.
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Return Fees: We will deduct our actual cost of shipping from
your refund, without regard to the amount we charged you for shipping.
In most
cases, our actual shipping cost will exceed the amount we charged you.
We will
charge a restocking fee of 20% per part returned, or $10.00, whichever
is more,
per order when you return parts. We reserve the right to waive or reduce
restocking and/or shipping fees for customers that re-order the correct
replacement part from us, on a case-by-case basis. All return fees are
waived if
the problem arises from our mistake.
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Conditions for all Returns:
- All returns must be in pristine, new condition, suitable for
resale as a new
item.
- All returned packages must be returned unopened in the original
packaging.
- All returns must be returned unused and/or uninstalled.
- All returned packages must be returned unused and/or uninstalled.
All returns will be inspected for compliance with our return policies
and conditions. Where returned items do not comply with our return
policies and
conditions, no refund will be issued, and the customer will be contacted
to
arrange for disposition of the returned item.
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Refused Shipments: We will issue a partial refund for any
shipments that are refused and returned to us. We will charge a
restocking fee
of 20%, or $10.00, whichever is greater, plus double our actual cost of
shipping. In most cases, our actual shipping cost will exceed the amount
we
charged you.
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Typographical Errors: We have made every effort to display
captions and pricing of our products that appear on the site as
accurately as
possible. In the event that an item is listed at an incorrect price or
with
incorrect information due to a typographic error in pricing or product
information, we shall have the right, at our sole discretion, to refuse
or
cancel any orders placed for that item. In the event that an item is
mispriced,
we may, at our discretion, either contact you for instructions or cancel
your
order and notify you of such cancellation.
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Warranty
Policy
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Parts Warranties: We do not offer warranties of any kind on
any of the parts that we sell. The manufacturers and distributors of
these parts
do not offer any warranties of any kind for any of the parts that we
sell. The
reason for this BLANKET NO WARRANTY POLICY is because frequently,
an
improper installation of the part will lead to the failure of the part.
Because
we cannot monitor or control the quality of the service that involves
the parts
we sell, we offer no warranties whatsoever.
This is a standard practice
in the repair parts industry.
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Legalities
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Terms of Use: If you do not agree to the Terms of Use,
discontinue using the site immediately! By using this site, you agree to
these
Terms of Use. If you do not agree to these Terms of Use, do not use the
site.
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Intellectual Property: Materials in this web site are
Copyrighted and all rights are reserved. Text, graphics, databases, HTML
code,
and other intellectual property are protected by US and International
Copyright
Laws, and may not be copied, reprinted, published, reengineered,
translated,
hosted, or otherwise distributed by any means without our explicit and
written
permission. All of the trademarks on this site are trademarks of Vacuum24x7.Com or of other
owners used with
their permission.
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Use of this website: Vacuum24x7.Com
grants you a non-exclusive,
non-transferable license to use our web site accessible to you subject
to these
Terms and Conditions. The web site may be used only for viewing
information or
for extracting information to the extent described below. You agree to
use
information obtained from Vacuum24x7.Com's
databases only for your own private use provided that is
not the
selling or broking of information, and in no event cause or permit to be
published, printed, downloaded, transmitted, distributed, reengineered,
or
reproduced in any form any part of the databases (whether directly or in
condensed, selective or tabulated form) whether for resale,
republishing,
redistribution, viewing, or otherwise. Nothing herein shall authorize
you to
create any database, directory or hard copy publication of or from our
databases, for any use even your personal use.
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Our Liability: You use this website at your own risk. The
materials in this site are provided "as is" and without warranties of
any kind
either express or implied. Vacuum24x7.Com
disclaims all warranties, express or
implied, including, but not limited to, implied warranties of
merchantability
and fitness for a particular purpose. Vacuum24x7.Com does not warrant that the
functions
contained in the materials will be uninterrupted or error-free, or that
defects
will be corrected. Vacuum24x7.Com
does not warrant or make any
representations regarding the use or the results of the use of the
materials in
this site in terms of their correctness, accuracy, reliability, or
otherwise.
You (and not Vacuum24x7.Com)
assume the entire cost of all necessary servicing, repair or correction.
Applicable law may not allow the exclusion of implied warranties, so the
above
exclusion may not apply to you.
Under no circumstances, including, but
not limited to negligence, shall Vacuum24x7.Com
be liable for any special or consequential
damages that result from the use of, or the inability to use, the
materials in
this site, even if Vacuum24x7.Com
or a Vacuum24x7.Com
authorized representative has been advised
of the possibility of such damages. Applicable law may not allow the
limitation
or exclusion of liability or incidental or consequential damages, so the
above
limitation or exclusion may not apply to you. In no event shall Vacuum24x7.Com's total
liability to you for
all damages, losses, and causes of action (whether in contract, tort,
including
but not limited to, negligence or otherwise) exceed the amount paid by
you, if
any, for accessing this site.
Facts and information at this website are
believed to be accurate at the time they were placed on the website.
Changes may
be made at any time without prior notice. All data provided on this
website is
to be used for information purposes only. Information provided in our
website is
not all-inclusive, and is limited to information that is made available
to
Vacuum24x7.Com
and such
information should not be relied upon as all-inclusive or accurate.
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Vacuum24x7.Com
reserves the right to issue revisions to
these Terms of Use by publishing a revised version of this document on
this
site: that version will then apply to all use by you following the date
of
publication. Each access of information from Vacuum24x7.Com will be a separate,
discrete transaction
based on the then prevailing terms.
This Terms of Use and the license
granted may not be assigned or sublet by you without Vacuum24x7.Com's written
consent in advance.
These Terms of Use shall be governed by, construed and enforced in
accordance with the laws of the State of Virginia, as it is applied to
agreements entered into and to be performed entirely within such
jurisdiction.
To the extent you have in any manner violated or threatened to violate
vacuum24x7.Com and/or its affiliates'
intellectual
property rights, Vacuum24x7.Com
and/or its affiliates may seek injunctive
or other appropriate relief in any state or federal court in the State
of
Virginia, and you consent to exclusive jurisdiction and venue in such
courts.
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